Return and Refund Policy

We hope you love your Optimal order.

Due to the nature of our products, we are unable to accept returns on opened or used items.

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery and we’ll do our best to resolve the issue as quickly as possible.

To request support with your order, please email:
info@optimalsportsgroup.co.uk

Please include your order number and a brief description of the issue where possible.

Refunds or replacements are offered at our discretion where a product is confirmed to be damaged, faulty, or incorrectly supplied.